uBreak iPhix | T-Mobile in Salinas, CA Closed now

Reviews about uBreak iPhix | T-Mobile

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  February 12, 2020, by Daniel Rodriguez
  Took my S7 edge in to replace a broken screen. Initial turn around time was 1 week. That week went by called them,they said another week. That week went by finally got my phone back. I noticed that there was a spot of dead pixels on my screen along with lint trapped between LCD and glass. Also horrible glue/adhesive job. Took it back,they blamed samsung if thats even where they got the new lcd from (I doubt it). They said another week, that week went by. So far screen is good, glue/adhesive job is still horrible but I won't be taking it back. I'll be taking it to some professionals who take pride in their work. I also forgot to mention customer service was very poor during this nearly month bad experience.
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  October 01, 2019, by Claude Evans
  South Salinas location-Didn't catch name of person but good God I hope it's not the owner. If an employee, he lost my present and future business for this company. Called to get a quote to have a screen replaced on my cell. He immediately said it was fake and I was duked. Not what a customer wants to hear. I didn't ask him if it was fake but what he would charge to replace. I went to a competitor and they replaced it in 1 hr, and works great.Called sarcastic guy back to give him a review in customer service but he's so arrogant I couldn't get a word in. He hung up. Guess the customer is never right or respected in his eyes.Never wrote a review before but this guy is low class. His claim is he's transparent and that's why he has alot of customers, that's great but he obviously doesn't know how or when to be tranparent. A simple hey buddy come on in and let's see what you have would have made his company 80 dollars and future business, sure he doesn't give a damn. Wasn't asking for your opinion but simply a price! His opinion was incorrect anyways.